faq
Common client questions about refunds, timelines, IP, and handoff.
Refunds
Refund eligibility depends on the package, phase, and published policies. Contact support with your contest identifier and purchase receipts.
Timelines
Contests follow scheduled phases. Late changes may require support; plan buffer time before marketing launches.
IP and ownership
Rights and transfer terms are defined in your agreements and contest rules—not summarized here. Involve legal counsel for trademarks and asset transfer.
Handoff after a winner
Completing awards and deliverables is separate from AI Studio work. If you continue in Studio, see Contest handoff.